Our Commitment to Responsible Gaming
me355 takes its duty of care to players seriously. We are firmly committed to ensuring that every player who uses our platform does so in a safe, informed, and controlled manner. Gambling on me355 — whether placing a sportsbook wager on a BRI Liga 1 match, spinning a slot from Pragmatic Play, or joining a live casino table powered by Evolution Gaming — should always be a form of entertainment, never a compulsion.
Our responsible gaming framework is built around three core principles: prevention (giving players the tools to manage their activity before problems arise), intervention (identifying signs of harmful gambling early and reaching out proactively), and support (ensuring that any player who needs help can access it quickly, without judgment, at any time of day or night).
We recognise that Indonesia has a significant population of online gaming enthusiasts across Jakarta, Surabaya, Bandung, Medan, Bali, and beyond — and we understand that accessibility to a platform as feature-rich as me355 carries genuine responsibility. We do not treat responsible gaming as a compliance checkbox; it is a core part of how we operate.
Responsible Gaming Is Always Free: Every responsible gaming tool on me355 — deposit limits, session limits, time-outs, self-exclusion, reality check alerts — is available to all players at no cost, at any time, with no penalty or negative consequence for using them. We encourage all players to make use of these tools proactively, not just reactively.
Age Verification & 21+ Policy
me355 operates a strict 21+ age policy. You must be at least 21 years of age to register an account, make a deposit, or participate in any gambling activity on the me355 platform. This requirement is non-negotiable and applies to all players regardless of location within Indonesia.
During our Know Your Customer (KYC) verification process, every player is required to provide a copy of a valid government-issued photo ID — such as a KTP (Indonesian National Identity Card) or a valid passport — that confirms their date of birth. Accounts that cannot be verified as belonging to a person aged 21 or older will be suspended pending further review, and any funds held in an unverified account will be handled in accordance with our Terms & Conditions.
Why 21+?
The 21+ age threshold reflects our commitment to ensuring that only adults with the maturity and financial independence to make informed gambling decisions participate on our platform. Research consistently shows that early exposure to gambling significantly increases the risk of developing problematic gambling behaviour later in life. At me355, we take every reasonable step to prevent underage gambling.
Underage Gambling Is Strictly Prohibited: If you are aware of a minor attempting to use the me355 platform, please notify us immediately at [email protected]. Any account found to belong to a person under the age of 21 will be permanently closed and all associated funds will be forfeited.
Deposit Limits & Spend Controls
One of the most effective ways to maintain control over your gambling activity is to set a firm budget before you start playing. me355 makes this easy with our flexible deposit limit system, which allows you to cap your total deposits in Indonesian Rupiah (IDR) over a defined time period.
Available Limit Periods
- Daily Deposit Limit: A maximum IDR amount you can deposit in any single calendar day (WIB, UTC+7).
- Weekly Deposit Limit: A maximum IDR amount you can deposit across a rolling 7-day period.
- Monthly Deposit Limit: A maximum IDR amount you can deposit across a rolling 30-day period.
How Limits Work
You can set, view, and modify your deposit limits at any time from your account dashboard. Reductions take effect immediately — the moment you lower your limit, the new lower cap applies to all subsequent deposits. This ensures that you can always act quickly to reduce your spend without any delay.
Requests to increase an existing deposit limit are subject to a mandatory 7-day cooling-off period. This deliberate delay is designed to give you time to reconsider whether a higher limit is genuinely in your best interest. If you change your mind during the 7-day window, you can cancel the increase request at any time and your current lower limit will remain in place.
Tip: We recommend setting your deposit limits when you first register your me355 account, before you make your first deposit. Starting with a clear budget from day one is one of the simplest and most effective responsible gaming habits you can adopt.
Time-Out Periods & Self-Exclusion
If you feel that you need a break from gambling — whether due to financial pressure, emotional stress, or simply a desire to reset your habits — me355 offers two levels of account suspension: a shorter time-out and a longer self-exclusion.
Time-Out (Short Break)
A time-out temporarily suspends your me355 account for a fixed period of your choosing. During a time-out, you cannot log in, deposit, or place any bets. Available time-out durations are:
- 24 hours
- 48 hours
- 7 days
- 30 days
Time-outs can be activated instantly from your account settings and cannot be reversed once activated. This is by design — a genuine break requires a firm commitment, not a soft suggestion. You will receive a confirmation notification when your time-out begins and a reminder when it is about to expire.
Self-Exclusion (Extended Break)
Self-exclusion is a more serious step intended for players who believe they have developed, or are at risk of developing, a problematic relationship with gambling. When you self-exclude, your me355 account is closed to all gambling activity for the duration you select. Available self-exclusion periods are:
- 6 months
- 1 year
- 3 years
- Permanent (indefinite)
During self-exclusion, me355 will also immediately unsubscribe you from all promotional emails, SMS messages, and platform notifications. We will not attempt to re-engage you with gambling offers during your exclusion period. To request self-exclusion, contact our support team via live chat or email — we process all self-exclusion requests within one hour.
Self-Exclusion Is a Serious Commitment: Once a self-exclusion is in effect, it cannot be reversed or shortened. If you select a 6-month self-exclusion, you will not be able to access your account under any circumstances for the full 6-month period. We strongly encourage players who are considering self-exclusion to also explore the third-party support resources listed later on this page.
Recognizing the Signs of Problem Gambling
Problem gambling does not always look the same in every person, and it can develop gradually over time. Being aware of the warning signs — both in yourself and in people close to you — is a critical first step toward getting help. The following are common indicators that gambling may be becoming a problem: