me355 Frequently Asked Questions

me355 requires a government-issued photo ID for KYC verification — your Indonesian KTP (National Identity Card) or a valid passport are both accepted. For address verification, a recent utility bill or bank statement showing your name and address will suffice. Upload clear, unobstructed scans or photos through your account dashboard. Most KYC submissions are reviewed and approved within 24 hours (WIB).

You must be 21 years of age or older to register and play on me355. This is a strict platform-wide policy. During KYC verification, your date of birth is confirmed against your submitted ID document. Any account found to belong to a person under 21 will be immediately suspended and permanently closed. me355 is committed to preventing underage gambling in all forms.

On the me355 Login page, click the "Forgot Password" link beneath the login form. Enter the email address associated with your account and you will receive a password reset link within a few minutes. If you do not see the email, check your spam or junk folder. If you still cannot access your account after 30 minutes, contact our 24/7 support team via live chat for immediate assistance.

No. me355 operates a strict one-account-per-player policy. Each player may only hold one active account at any time. Duplicate accounts are detected automatically and may result in suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a second account, contact support immediately to have the duplicate closed before any action is taken.

To close your account, log in and navigate to Account Settings, or contact our support team via live chat or email at [email protected]. Before closure, ensure all pending withdrawals have been processed and your balance is zero. If you are closing your account due to a gambling concern rather than a routine request, we strongly encourage you to consider a self-exclusion instead — contact support to discuss your options.

me355 accepts deposits from all major Indonesian banks, including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata. Transfers are made via standard Indonesian bank transfer to the account details shown on the deposit page. Always use the exact reference number provided — deposits without the correct reference may be delayed.

BCA deposits are typically credited to your me355 account within 5 to 15 minutes of the transfer being confirmed by BCA. During peak hours — especially around major match days or tournament events — processing may take up to 30 minutes. If your deposit has not appeared after one hour, contact support with your transfer receipt and the me355 transaction reference number for a manual check.

Yes. me355 accepts deposits via all major Indonesian e-wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet deposits are generally processed faster than bank transfers, often within 1 to 5 minutes. The minimum deposit amount for e-wallet transactions is Rp 20.000. You can also play togel (Indonesia's traditional numbers lottery) and other games using funds deposited via e-wallet — the same balance is shared across all game categories.

The minimum deposit on me355 is Rp 20.000 for e-wallet transactions (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 25.000 for bank transfers via BCA, BRI, BNI, Mandiri, and other supported banks. There is no maximum deposit limit under normal circumstances, though players with active deposit limits set through our responsible gaming tools will be subject to those self-imposed caps.

The minimum withdrawal to a Mandiri account — and to all other supported Indonesian bank accounts — is Rp 50.000. Withdrawals are processed in Indonesian Rupiah (IDR) and credited directly to your registered bank account. me355 does not charge a withdrawal fee; however, your bank may apply its own interbank transfer fee for non-same-bank transactions. Please ensure the bank account name matches your verified me355 account name exactly.

Withdrawal requests submitted before 21:00 WIB on a business day are typically processed within 1 to 3 hours. Requests submitted after 21:00 WIB or on Indonesian public holidays (Idul Fitri, Independence Day, etc.) may take up to the next business day. First-time withdrawals may take slightly longer as our finance team performs an additional security review. E-wallet withdrawals to OVO or DANA are often faster than bank transfers.

me355 does not charge any platform-side fees for deposits or withdrawals. All transaction fees applied by me355 are zero. However, your bank or e-wallet provider may apply their own transaction fees — particularly for interbank transfers between different banks (e.g., BCA to BNI). We recommend using same-bank transfers where possible to minimise third-party fees. Check your bank's fee schedule for current interbank transfer rates.

Yes. BRI Liga 1 — Indonesia's top-flight football competition — is one of the most popular betting markets on me355. You can wager on match results, Asian handicap (voor bola), over/under, both teams to score, mix parlay (accumulator bets combining multiple selections), and more. Matches involving Persija Jakarta, Persib Bandung, Bali United, and other BRI Liga 1 clubs are available throughout the season. Timnas Indonesia (Garuda) international fixtures are also covered.

Voor bola is the Indonesian term for Asian handicap betting — a format that levels the playing field between unevenly matched teams by giving the weaker side a virtual head start. For example, a handicap of -1 means the favoured team must win by more than one goal for a bet on them to pay out. me355 offers full Asian handicap markets on BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, and major international tournaments.

Yes. me355 offers togel (Indonesia's traditional numbers lottery), one of the most widely played gambling formats in the country. Players can choose from multiple draw markets and bet types. Togel draws run on a regular daily schedule and results are published transparently on the platform. Deposits via BCA, BRI, DANA, and other supported methods can all be used to fund togel play. Minimum bet amounts vary by draw market.

Sabung ayam (live cockfighting) on me355 is streamed in real time from licensed arenas. Before each bout, players place their bets on either Meron (the favoured side, traditionally the red corner) or Wala (the underdog, traditionally the blue corner). A draw outcome (BDD) is also available. Bets are placed during the designated pre-fight betting window. Results are confirmed and winnings credited as soon as the bout concludes, usually within minutes.

me355 hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft (PGS), and Spribe. Indonesian players searching for slot gacor (high-payout slots) will find a dedicated section featuring titles with above-average Return to Player (RTP) rates, typically 96% and above. Popular titles include Gates of Olympus, Sweet Bonanza, and Starlight Princess. All slot RTPs are independently certified and provably fair.

Yes. me355 is fully optimised for mobile browsers on both Android and iOS devices. The platform is built with a responsive design that adapts to any screen size — no app download is required. Simply open me355.app in your mobile browser (Chrome on Android and Safari on iPhone both work well), log in, and access all games, sportsbook markets, and account features exactly as you would on desktop.

New me355 players are eligible for a welcome deposit bonus on their first qualifying deposit. To claim it, complete your registration and KYC verification, navigate to the Promotions section, select the welcome bonus offer, and make your first deposit that meets the minimum qualifying amount. The bonus is credited automatically to your account. Full terms — including eligible games and minimum deposit — are detailed on the individual bonus offer page.

Wagering requirements (also called rollover or turnover requirements) specify how many times you must wager a bonus amount before any winnings derived from it can be withdrawn. For example, a Rp 100.000 bonus with a 10x wagering requirement means you must place Rp 1.000.000 in total bets before withdrawing bonus-derived winnings. me355 clearly states the wagering multiplier, eligible games, and expiry period on every bonus offer. Always read the individual offer terms before opting in.

Yes. me355 runs regular cashback and rebate promotions across multiple game categories, including sportsbook, live casino, and slots. Cashback promotions return a percentage of net losses over a defined period — typically weekly — directly to your account as bonus credit or, in some cases, as withdrawable cash. Rebate rates and qualifying periods vary by promotion. Check the Promotions section of your me355 account for the latest active cashback offers.

Eligible games for each bonus vary by offer. Some welcome bonuses apply exclusively to sports betting (including BRI Liga 1, EPL, and international markets), while others are valid for slots or live casino only. Certain promotions may exclude togel or sabung ayam markets from contributing to wagering requirements. The eligible game categories are always listed in the individual bonus terms — check before placing bets to ensure they count toward your rollover.

Yes. me355 rewards its most active players through a tiered VIP and loyalty programme. As you accumulate wagering points across all game categories, you progress through VIP tiers that unlock enhanced cashback rates, faster withdrawal processing, dedicated account management, exclusive reload bonuses, and priority customer support. Players in higher tiers may also receive personalised promotions tailored to their preferred games and preferred deposit methods such as BCA or DANA.

me355 is a trusted and secure platform operating with SSL (Secure Socket Layer) encryption across all pages and transactions. Your personal data — including banking details, identity documents, and account activity — is stored securely and never shared with unauthorised third parties. All games on me355 are provably fair and independently tested for randomness. me355 is licensed and regulated internationally and adheres to strict data protection standards applicable to Indonesian players.

Log in to your me355 account and go to the Responsible Gaming section within Account Settings. From there you can set daily, weekly, or monthly deposit limits, activate session time limits, enable reality check alerts, or request a time-out of up to 30 days. For a longer self-exclusion (6 months to permanent), contact our support team directly via live chat or email at [email protected] — all self-exclusion requests are processed within one hour, 24/7.

If gambling is no longer fun and is causing stress, financial difficulty, or relationship problems, please reach out immediately. Contact the me355 support team via live chat or email ([email protected]) to discuss a time-out or self-exclusion — our agents are trained to handle these conversations with full discretion. We can also direct you to independent counselling resources available to players across Indonesia. You must be 21 or older to play on me355; if age is a concern, please contact us.

During the KYC (Know Your Customer) process, every me355 player must submit a government-issued photo ID — an Indonesian KTP or valid passport — which our verification team checks against the date of birth provided at registration. Players who cannot provide valid age documentation will not be permitted to deposit, play, or withdraw. Age verification is a non-negotiable step before full account access is granted. me355 takes its 21+ commitment seriously and enforces it without exceptions.

If you suspect unauthorised access to your me355 account, change your password immediately via the Account Settings page and contact our support team without delay. Our security team can temporarily lock the account, review recent login activity and transaction history, and assist you in securing your profile. We recommend enabling two-factor authentication (2FA) if available, and never sharing your login credentials with anyone — including family members.