At me355, your privacy is treated as a fundamental right, not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a player on our platform. Please read it carefully alongside our Terms & Conditions.
Last updated: January 2026These principles underpin every data decision we make at me355. The full legal details are in the policy sections below — these cards give you the headline commitments at a glance.
me355 collects only the personal data that is strictly necessary to operate your account, process your transactions, verify your identity, and comply with our legal obligations. We do not collect data for its own sake or sell it to third parties.
All data transmitted between your device and the me355 platform is protected by industry-standard 256-bit SSL encryption. Your personal details, banking information, and account credentials are never transmitted in plain text over the network.
Registered players on me355 have the right to access, correct, export, or request deletion of their personal data at any time. Simply contact our support team and we will process your request promptly, subject to any legal retention obligations we are required to observe.
me355 does not sell, rent, or commercially trade your personal data to any third party. Where we share data with service providers — such as payment processors for BCA, BRI, OVO, and DANA transactions — those providers are contractually bound to use your data only for the specific purpose for which it was shared.
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, to maintain your account, and to comply with applicable legal, regulatory, and financial record-keeping requirements. Once the retention period expires, your data is securely deleted or anonymised.
Whenever we make a material change to this Privacy Policy, we will notify you via a platform notification or by email to your registered address before the change takes effect. You will always know what data we hold and how we use it — no silent policy rewrites, ever.
me355 is a trusted and secure online casino and sportsbook platform accessible at https://me355.app, operated by the me355 brand entity and its authorised representatives (collectively referred to in this Privacy Policy as "me355", "we", "us", or "our"). me355 is licensed and regulated internationally and provides a comprehensive range of online gambling products to players located in Indonesia, including live casino games, sportsbook betting, slot titles from studios such as Pragmatic Play and Evolution Gaming, and specialised products including sabung ayam (cockfighting betting).
This Privacy Policy applies to all personal data collected and processed by me355 in connection with your use of the platform, whether you access it via a desktop browser, mobile browser, or any other compatible interface. By registering an account or using the me355 platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
For all privacy-related inquiries, data access requests, and concerns, you may contact our dedicated support team at: [email protected]
Scope: This Privacy Policy governs all personal data processing activities conducted by me355 in relation to the platform. It should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference into the overall agreement between you and me355.
me355 collects personal data from you in several ways: directly when you provide it to us during registration and account management, automatically when you interact with the platform, and — in limited circumstances — from authorised third-party sources as part of our identity verification and fraud prevention processes.
| Data Category | Examples |
|---|---|
| Registration Data | Full legal name, date of birth, Indonesian residential address, email address, mobile phone number, chosen username, and password (stored in hashed form — we never store plain-text passwords). |
| Identity Verification (KYC) | Copies of government-issued photo ID (e.g., KTP — Indonesian National Identity Card, or passport), proof of Indonesian residential address (e.g., bank statement from BCA, BRI, BNI, or Mandiri, or a utility bill), and proof of ownership of the payment method used for deposits. |
| Financial Data | Bank account details for supported Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI), e-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja, transaction history, deposit amounts, withdrawal requests, and account balance records — all denominated in Indonesian Rupiah (IDR). |
| Communications Data | Records of live chat conversations with our support team, email correspondence, feedback submissions, and any other communications you initiate with me355. |
| Responsible Gaming Data | Deposit limits you have set, cooling-off period requests, self-exclusion instructions, and session time reminders you have configured on your account. |
When you access and use the me355 platform, certain technical and behavioural data is collected automatically by our systems. This data is used primarily for platform security, fraud detection, and performance optimisation:
In limited circumstances, me355 may receive personal data about you from authorised third-party sources, including identity verification agencies engaged to process KYC checks, payment processors facilitating your IDR deposits and withdrawals, and fraud detection service providers. All such third parties are subject to contractual data processing obligations consistent with the standards set out in this policy.
me355 uses the personal data we collect for the following specific and clearly defined purposes. We do not use your data for any purpose that is incompatible with these stated purposes without first obtaining your explicit consent.
me355 processes your personal data on the following legal bases, consistent with internationally recognised data protection principles:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Processing required to perform the contract between you and me355 — including account creation, deposit and withdrawal processing, KYC verification, bet settlement, and customer support. |
| Legal Obligation | Processing required to comply with applicable law — including AML record-keeping, identity verification obligations, and responding to lawful requests from competent authorities. |
| Legitimate Interests | Processing for fraud detection and prevention, platform security, network and information security, and statistical analysis for platform improvement — where these interests are not overridden by your fundamental rights. |
| Consent | Marketing communications and any other processing activity for which we have sought and obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing. |
me355 does not sell, rent, or commercially trade your personal data. We share your data only in the following limited and controlled circumstances:
We engage carefully selected third-party service providers to support the operation of the me355 platform. These providers are permitted to process your data only on our instructions and only for the specific purposes for which they are engaged. They include:
me355 may disclose your personal data to competent law enforcement agencies, regulatory bodies, courts, or other authorised public authorities where required to do so by applicable law, a court order, or other binding legal process. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement.
In the event that me355 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer and of any material change to data processing practices that results from it.
No Third-Party Advertising: me355 does not share your personal data with third-party advertisers, data brokers, or marketing agencies. Your data is used solely to operate your account and improve your experience on the me355 platform.
me355 uses cookies and similar tracking technologies to enable essential platform functionality, enhance your experience, and support our security and fraud-prevention systems. By using the me355 platform, you consent to the use of cookies as described below.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential to the operation of the platform. These cookies enable core functions such as session management, authentication, and account security. They cannot be disabled without breaking core platform functionality. |
| Functional | Remember your preferences and settings — such as your preferred language, display preferences, and responsible gaming tool configurations — so you do not need to re-enter them each visit. |
| Analytics | Help us understand how players navigate the me355 platform by collecting aggregated, anonymised usage data. This data is used exclusively for platform performance optimisation and never to identify individual users. |
| Security | Used by our fraud detection systems to identify unusual access patterns, detect bot activity, and flag suspicious login attempts for review. |
You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair or prevent your access to certain core features of the me355 platform, including account login and payment processing. Disabling analytics and functional cookies will not affect your ability to use the platform but may result in a less personalised experience.
Protecting your personal data is a core operational priority at me355. We implement a comprehensive set of technical and organisational security measures designed to prevent unauthorised access, disclosure, alteration, or destruction of your data:
Your Role in Security: Platform-side security measures are only part of the picture. You are responsible for maintaining the confidentiality of your me355 login credentials. Use a strong, unique password. Do not share your username or password with anyone. me355 will never ask for your password via email or live chat. If you suspect your account has been compromised, contact our support team immediately.
me355 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, to maintain your active player account, and to comply with applicable legal, regulatory, and financial record-keeping requirements.
| Data Category | Retention Period |
|---|---|
| Account Registration Data | For the duration of your active account, plus a minimum of five (5) years following account closure, to comply with applicable financial and anti-money laundering record-keeping requirements. |
| KYC & Identity Documents | For the duration of your active account, plus a minimum of five (5) years following account closure or the completion of the last transaction, whichever is later. |
| Transaction & Financial Records | A minimum of five (5) years from the date of the transaction, in accordance with standard financial record-keeping requirements. |
| Customer Support Communications | Up to three (3) years from the date of the last communication, unless a longer retention period is required in connection with an ongoing dispute or regulatory inquiry. |
| Marketing Consent Records | Until you withdraw your consent, plus a reasonable period thereafter to maintain a record of the withdrawal for compliance purposes. |
| Technical & Usage Data (Logs) | Up to twelve (12) months from collection, unless retention is required in connection with a security investigation or legal proceeding. |
Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised so that it can no longer be associated with you as an identifiable individual.
As a me355 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] or via live chat. We aim to respond to all data rights requests within 30 days.
Identity Verification for Data Requests: To protect your privacy, me355 may need to verify your identity before processing a data rights request. This ensures that your personal data is not disclosed to an unauthorised third party. We will request only the minimum information necessary to confirm your identity.
The me355 platform is strictly for adults aged 21 years or older. me355 does not knowingly collect personal data from anyone under the age of 21, and we do not permit anyone under 21 to register or use the platform in any capacity.
If me355 discovers or is notified that personal data has been collected from a person under the age of 21 without the knowledge or consent of a parent or guardian, we will take immediate steps to delete that data and close the associated account. All funds in such an account will be handled in accordance with our Terms & Conditions regarding underage registrations.
Parents and guardians are strongly encouraged to make use of parental control software and to monitor their children's internet usage to prevent access to online gambling platforms including me355. If you believe a minor has registered on the me355 platform, please contact us immediately at [email protected].
The me355 platform may contain links to third-party websites or services, for example in informational or promotional content. This Privacy Policy applies solely to data collected and processed by me355 through the me355 platform. It does not apply to any third-party websites, and me355 accepts no responsibility for the privacy practices or data handling of any external website operator.
We encourage you to review the privacy policy of any third-party website you visit before submitting personal data to that site. The inclusion of a link on the me355 platform does not constitute an endorsement by me355 of that site or its privacy practices.
me355 is an internationally operated platform, and some of the service providers and infrastructure partners we use to operate the platform may be located outside of Indonesia. As a result, your personal data may be transferred to and processed in countries other than your country of residence.
Where such international transfers occur, me355 ensures that appropriate safeguards are in place to protect your personal data to a standard consistent with the principles set out in this Privacy Policy. These safeguards include contractual data processing agreements with all third-party service providers that require them to maintain appropriate security standards and to use your data only for the specific purposes for which it was transferred.
By using the me355 platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the safeguards outlined above.
me355 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or regulation, or improvements to our platform and services. The "Last updated" date at the top of this page will always reflect the date of the most recent revision.
Where a change to this Privacy Policy is material — meaning it substantially affects your rights or the way we use your personal data — me355 will provide you with reasonable advance notice via a platform notification or by email to the address registered on your account. For minor clarifications or corrections that do not materially alter your rights, we may update the policy without advance notice.
Your continued use of the me355 platform after any update to this Privacy Policy has taken effect constitutes your acceptance of the revised policy. If you do not agree with any change, you should stop using the platform and contact our support team to discuss your options, including account closure.
Stay Informed: We recommend bookmarking this page and reviewing it periodically. If you have any questions about a specific change to this policy, please contact our support team before the effective date of the amendment — we are happy to explain any update in plain language.
If you have any questions, concerns, or complaints about this Privacy Policy or about the way me355 handles your personal data, please contact our dedicated support team. We take all privacy inquiries seriously and will respond to your query as promptly as possible, and in any event within 30 days.
Email: [email protected]
Live Chat: Available directly through the me355 platform 24 hours a day, 7 days a week, including Indonesian public holidays.
For requests to exercise your data rights (access, rectification, erasure, portability, objection, or withdrawal of consent), please contact us via email with the subject line "Data Rights Request — [Your Username]" so that we can prioritise and process your request efficiently. Please include sufficient detail to identify your account and describe the specific right you wish to exercise. We may ask you to provide additional identity verification before processing your request.
Indonesian-Speaking Support Available: Our customer support team includes native Indonesian-speaking agents available around the clock to assist you in your preferred language. Whether your query relates to data privacy, account security, payments, or responsible gaming, we are here to help — 24/7, every day of the year.
Now that you know exactly how we protect your data, dive into everything me355 has to offer — from live sportsbook markets on BRI Liga 1 and the EPL, to premium slots from Pragmatic Play and live casino tables powered by Evolution Gaming.